TrendVideo Refund Policy

Failed renders

When a generation is confirmed as failed, the credits charged for that video are returned automatically. Repeated status checks do not deduct or return the same charge again. Returned credits retain their original validity: pack credits never expire, while subscription credits remain subject to their original monthly expiry.

Report a video

If a completed video clearly did not work, contact support@trendvideo.app. Include the task ID and describe the problem, such as an incorrect face, mixed-up people, or a broken result.

Approved reports can receive replacement credits. For videos purchased with a one-time credit pack, you may request a refund of the portion of the pack used by that video. Videos made with subscription credits receive credits back. Results that work as described but are not to your taste are not covered.

Our support team reviews each request. Any approved payment refund is subject to processing by the payment provider and your bank.

Subscription plans

The current prices and allowances are listed on our pricing page. Monthly plans are billed each month and yearly plans once a year; both issue credits every month. Subscription credits expire at the end of the month in which they were issued and do not roll over. You can stop renewal from Billing in your account. Canceling does not refund a paid period, and you keep every month already paid for. A canceled yearly plan continues issuing its remaining monthly allowances through the paid yearly term. One-time packs do not renew, and their credits never expire.

Other charges

Payments are otherwise final once credits have been issued, except for duplicate or incorrect charges and refunds required by applicable law.

Contact

For help with a report or a payment, email support@trendvideo.app.